Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Each support request you send to us will be responded to within maximum one hour. If for any reason whatsoever your trouble ticket or email requires additional assistance from a system administrator, we will timely forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Managed Services package, any of the server administration tasks included there will be completed at a time of your liking.

  • Top quality support service

  • An Outstanding Client Care Service

  • If you need any help with our Website Control Panel or with any of the apps that we have pre–installed on the dedicated server on your behalf, do touch base with the client support team at any time through the ticketing system. Additionally, if you require assistance managing your dedicated web hosting server, you can order our Managed Services package, which includes weekly Operating System updates, software installation and troubleshooting services, server monitoring and restarting services, backup hard disk drive storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Website Control Panel was preinstalled for each dedicated server. Among its characteristics is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most of the educational articles also video versions that show all the operations that you can perform in a highly illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each section of the Website Control Panel.