The customer support that you will get from your hosting company is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical problem with an existing account. Timely and correct info about a question or an issue will save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from an actual website hosting supplier and not from some reseller. When you purchase a hosting account through a company that does not own its servers and it can't access them right away, it is almost certain that you will wait for a day or two so as to get an answer to any question, which means that your sites may remain offline for ages. In comparison, a provider which provides different means of communication and has a tech support staff that is available at any time can assist you right away and help you minimize or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Hosting
We offer 24/7 customer, billing and technical support for our Linux hosting service. Even if you aren't our customer yet and you have questions, we will help you without delay and give you the needed information, to give you a choice to make the very best decision when you purchase a new hosting account. We are available at any time, including holidays and weekends, and we offer multiple means of communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we have multiple phone numbers worldwide, so that you are able to call the one which is closer to you. The maximum response time for the emails and your tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days to receive support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you get a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and general queries. Our representatives can assist you to pick the right plan or supply you with information about our servers, in order to check if the system requirements for your websites are met. When you are a current customer, you will also be able to contact us via e-mail or via our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that every time you use any of these 2 ways of communication, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other companies, even large ones, you are able to compare the response time since it ordinarily takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server through us, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local telephone numbers in the United States, Great Britain and Australia plus a live chat service. When you're an active customer and you require help with some technical issue that requires more time to analyze or resolve, you'll be able to open a ticket from your billing account or you will be able to send an email message and we'll take care of the trouble and send you a response within one hour. The answer time is warranted 24/7, which includes weekends and holidays, but for most issues it takes no more than 30 mins to receive support. The support service covers the VPS and all of the pre-installed software it comes with, so if you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer come with 24/7 support via various methods of communication and with a one-hour max response time guarantee. In case you want to learn more about the plans or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have globally or you could use our live chat support and consult with a live representative. For entirely tech matters that require assistance from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email message, because these channels are more appropriate to keep track of a specific issue. The answer time for them rarely surpasses half an hour, so you can forget all about having to wait for an entire day so as to receive support. The support service is available for any kind of server-related matters, as well as the pre-installed software. When you need assistance for third-party apps, you can consider adding the Managed Services upgrade that we provide with all the plans.