In case you’ve bought a hosting package and you’ve got some questions connected to a given function/feature, or if you have encountered some problem and you require assistance, you should be able to get in touch with the respective client care team. All hosting providers deploy a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, because of the fact that the most efficient way to tackle an issue most often is to post a ticket. This type of communication renders the replies exchanged by both parties simple to track and enables the customer service technicians to escalate the problem in the event that, for instance, an admin has to get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you’ll have to have no less than 2 separate accounts to touch base with the client service team and to actually manage the hosting space. Constantly signing in and out of different accounts could sometimes be a drag, not to mention the fact that it takes a long period of time for most hosting providers to answer the tickets themselves.
Integrated Ticketing System in Hosting
With a hosting from our company, you’ll never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst you are browsing your website files or editing various account settings. The ticketing system is being monitored 24x7x365 by our customer service staff and the ticket response time is maximum one hour, but it rarely takes more than twenty minutes to obtain help. In stark contrast to some companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and request information in regards to any billing or technical issue. Moreover, you can read a variety of informational articles, which will help you tackle the most commonly met complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which goes to say that you will not need an additional platform to get in touch with our client support staff – you can do it on the spot in the event that you chance upon an issue. Opening a new ticket requires a couple of clicks and finding an older one is just as simple. Using our clever search functionality, you can quickly find any ticket that you’ve already opened. You can send a ticket at any particular point in time since our help desk support staff representatives are at your service around the clock and answer in less than an hour, even though it rarely takes that much to obtain assistance. With Hepsia, you will have everything in one single place and you can forget about using two or more platforms to resolve a simple problem.