A live chat is one of the many channels of communication provided by some web hosting suppliers as a part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech support. This method of communication is quicker in comparison to a support ticket and it makes it much less likely to misunderstand or misspell a word compared to a call with an agent. Furthermore, if the trouble that you have requires some time to be reviewed and dealt with, you will be able to do something different at the same time instead of just waiting, as you would have to do when you call. Also, you can use a live chat assistance service without charge provided that you have Internet accessibility even if your web hosting supplier is located in another country and they do not have a local telephone number you can call.
Live Chat Support in Hosting
In addition to the telephone and ticket support, we offer live chat support too. You can contact us every single day, which includes weekends and holidays, and we will give you more information about the Linux hosting service that we provide in case you are not a customer yet, or about general and billing questions when you already have a user profile. Though for entirely tech matters you have to open a ticket to our technical support team, as such matters will require extra time to be dealt with, you may still get in touch with us on the live chat for some technical details. For example, we are able to help you set up an e-mail address in your email client or troubleshoot a number of problems, saving you a lot of time. Even if our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our potential and present customers. If you are searching for a new hosting account, you're able to chat in real time to one of our representatives and receive more info about our semi-dedicated servers so that you can pick the optimal plan for your sites. In case you already have an account with us, we will be able to assist you in a very timely manner with general, billing and first-level techissues. Although sometimes you will have to open a support ticket as there are problems that cannot be resolved through a live chat, we will assist you with lots of common jobs, for example setting up an email account in an email client or forwarding one domain name to another one. As a result, you will get timely assistance and you'll save time and effort.