If you ever have any queries with regard to your web hosting package or if you experience a problem with your sites, you’ll need to contact the hosting provider’s tech support team. It may not matter how fast they’ll answer if you have a generic enquiry, but a problem such as an ill-implemented web app update, for instance, may lead to your website becoming broken or unavailable online. And the longer you have to wait for the support team to assist you, the longer the website will be offline. If you offer services or goods online, any outage will undesirably affect your website and you may lose current or potential visitors. Many hosting providers, particularly resellers, reply to emails and tickets within 24 hours, but in the online realm that’s way too long, since customers will hardly ever revisit a site that isn’t functioning correctly for a prolonged time interval.
One-Hour Response Guarantee in Hosting
Our Linux hosting service come with a 60-minute reply guarantee, which suggests that irrespective of what enquiry or problem you might have, we will always be there to lend you a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get an issue solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our tech support staff representatives will be at your disposal 24x7, even on legal holidays and weekends, which means that you’ll obtain swift help at any time. We are aware of exactly how valuable time can be, so by the time we reply to your ticket or email, we’ll have probed into the matter and, if we haven’t solved it, we will give you more info on what you have to do on your end – when the case necessitates this. With our support services, you can rest assured that there will be someone to lend you a helping hand straight away, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support team reps will be at your disposal all the time and they’ll respond to any ticket that you post through the web hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general inquiry concerning your semi-dedicated server or you face a certain obstacle and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to help you, as we are available 24 hours a day, 7 days a week to address any technical, general or billing issue. If you contact us about anything that is within our capabilities, we’ll solve it before we respond to you, which suggests that you won’t have to wait around for hours or even days while the problem continues. In case there’s something that you need to do on your end, we will supply you with the required details – what possible solutions to try, what steps to take, etc.