Though this is not the most importantfactor in order to distinguish a dependable hosting provider from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is a sign that you are not working with a one-person firm and that you'll be able to get in touch with somebody whenever you're in need of help. The telephone support for hosting services may range from common to expert, which means that the problems that can be resolved with a call vary based on the company. Generally, these matters are simpler and feature billing or first level technical issues since more complex problems often need a support ticket where both you and the sysadmins can follow what is going on with a given situation. Nevertheless, being able to call your supplier will save you considerable time and efforts for the numerous small issues which will eventually appear at the time you manage your web hosting account.
Phone Support in Hosting
As we have live phone support 14 hours daily, you have the option to call us and consult with our customer support representatives to get more info about all of the Linux hosting service that we supply and make sure that our servers meet the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on as many as 3 different continents and you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you'll be able to call about general and billing matters, or even about some tech issues. If the trouble is strictly technical or it requires longer time to handle, you should go through our ticketing system, which will enable both you and our tech support crew to keep track of the info provided by both sides.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we provide include real-time phone support for 14 hours a day. If you are not sure which plan will be suitable for your web sites, you would like to find out more about a plan's specifications or you'd like to have any other kind of information about our solutions, you're able to call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our customer support representatives will help you. In case you already have an account, you will be able to get in touch with us about sales and general matters, although we are usually able to help with a multitude of tech issues as well. For strictly technical issues you'll have to employ our integrated ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option when the problem requires longer time to be solved or it needs to be escalated to our sysadmins.