Support and Help Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Solution Guarantee

  • Each ticket that you post to the client support Department will be attended to in approximately one hour. The regular inquiries shall be taken care of as quickly as possible. Nevertheless, if the help question you have sent needs some help from a qualified admin technician, we are going to forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Expert Tech Help And Support Service

  • Our tech assistance crew will be on duty for you 24/7 to to take care of all support inquiry tickets that you send to us. We offer client help for all the software that are pre–configured on your machine. These include our custom created Website Control Panel, the selected Operating System plus the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • A comprehensive and consistently updated article base is incorporated into our custom–built Website Control Panel. It provides quick tips on how to carry out all of the primary web site managing jobs. The Help zone provides comprehensive how–to content articles and step by step video tutorials. You can access the Help area by pressing the Help or Video buttons in the top right part of each Control Panel section.